AI receptionists for GPs and medical practices are now being operated throughout the country, thanks to the help of customer service centre, InTouchNow.
The Hertfordshire-based company has been trading for 30 years and has developed its own technology and softwares in-house, whilst keeping a close eye on the innovation and growth of AI.
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With the use of AI receptionists for GPs, patients no longer need to be on hold forever waiting for an appointment, test results, referrals or GP letters.
Whilst you can picture a typical GP practice has maybe 1 or 2 receptionists at the desk and a long queue on the phone forming as a result, an AI receptionists can take on infinite calls and requests at once and can make hospital or GP appointments automatically using the system provided.
The InTouchNow software is integrated and syncs with the GP practice and updates in real-time, in a safe and secure environment.
What Are AI Receptionists?
AI receptionists mean that when patients call up looking to book an appointment or get results, they will be speaking to a human-sounding AI robot, who is able to answer any queries and make bookings immediately.
For example, if you called up and said that you wanted to see a GP at a certain practice using an AI receptionist, you might list some times, the robot would answer and once agreed, it would book it for you and send a confirmation SMS and email. Essentially, there is no need to be in a queue and speak to a receptionist, everything can be handled by ..
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