Air India disclosed a data breach after personal information belonging to roughly 4.5 million of its customers was leaked two months following the hack of Passenger Service System provider SITA in February 2021.
The Indian national carrier first informed passengers that SITA was the victim of a cyberattack on March 19.
"This is to inform that SITA PSS our data processor of the passenger service system (which is responsible for storing and processing of personal information of the passengers) had recently been subjected to a cybersecurity attack leading to personal data leak of certain passengers," Air India said in a breach notification sent over the weekend.
"This incident affected around 4,500,000 data subjects in the world."
The airline added that the breach impacted the data of passengers registered between August 2011 and February 2021.
Nevertheless, after investigating the security incident, it was found that no credit card information or password data was accessed during the breach.
However, Air India urges its passengers to change their credentials to block potential breach attempts and ensure their data security.
"The breach involved personal data registered between 26th August 2011 and 3rd February 2021, with details that included name, date of birth, contact information, passport information, ticket information, Star Alliance, and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data," Air India added [PDF].
"However, in respect of this last type of data, CVV/CVC numbers are not held by our data processor."
The protection of our customers’ personal data is of highest importanc ..
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