We reached out, but for half a day we could not get any feedback. Later we got information that some malware was signed with our certificate. Two days and many e-mails and phone calls later, we understand that this is what happened: someone submitted one of our executables to virustotal.com -- a site that runs ~70 antivirus programs on submitted files and reports back whether they flag the uploaded file. Five of their antivirus packages flagged our executable. We tracked down the version and we positively know it was a false positive. There is random guy that wrote a tool that creates a monthly report of files flagged at Virustotal. Sectigo found the report, and, according to their statement, revoked all certificates used to sign executables -- causing major disruption to us and downtime for our customers... There was no attempt to contact us and clarify the situation.
How do you prepare and deal with such scenario? Did you know how little it takes to get your certificate revoked? They'd bought their certs from the same seller for more than a decade -- and their story has already drawn some interesting comments ..
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