When outsourcing the IT department was first introduced, many business owners hailed it as the solution to all their technology problems. The promise of reduced headcount, less overhead and sunk costs, as well as reduced management responsibilities, seemed like a gift that would boost profits. When cloud computing entered the business world, the same promises were realized. However, shifting responsibility to an outside administrator brought new risks to the organizations. Modifications to an environment could be made with little oversight or traceability. The lack of oversight can be...
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