Riviera Beach is one of the several cities and towns in Florida which have recently been hit with ransomware and its local government, like that of Lake City before it, decided to pay the ransom demanded by the attackers to get their files decrypted.
They’ve also chosen to hire “an experienced crisis communications manager” and have been telling journalists to direct all questions regarding the incident to that public relations firm.
So, what does crisis communications management usually entail?
Preparing for a crisis
Paula Averley, owner and principal consultant at cybersecurity PR agency Origin Communications, says that companies should always be prepared for potential crisis, and that the first step of defining a crisis management strategy should be to undestand what a ..
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