In an era where businesses increasingly rely on artificial intelligence (AI) and advanced data capabilities, the effectiveness of IT services is more critical than ever. Yet despite the advancements in technology, business leaders are increasingly dissatisfied with their IT departments.
According to a study by IBM’s Institute for Business Value, confidence in the effectiveness of basic IT services among top executives has significantly declined. While AI promises transformational capabilities, particularly generative artificial intelligence (gen AI), the road to realizing these benefits is fraught with challenges, particularly in data management.
Apparently, many executives feel inadequate data quality, accessibility and security are exposing their businesses to unnecessary risks. Let’s unpack this emerging data liability concern and find out what companies are doing to lower their risk.
The growing unease with IT services in the age of AI
The expectations of IT departments have shifted dramatically in recent years due to digital transformation and the proliferation of AI. As businesses increasingly rely on technology to provide a competitive edge, the pressure on IT departments to deliver is immense. However, this has not translated into greater confidence in IT services.
The IBM study reveals that among tech leaders, only 43% say their organizations are effective at delivering differentiated products and services. And only half of tech leaders say their teams have the knowledge and skills to incorporate new technology. For generative AI expertise specifically, 40% of tech CxOs say their anxiety has increased over the ..
Support the originator by clicking the read the rest link below.
