Locked out and out of luck? The photo-sharing platform is trialing new methods to reunite you with your lost account
Instagram is testing out a new, in-app process for users to regain access to accounts overtaken by cybercriminals.
In recent years, the site has been grappling with a growing problem of successful account-takeover attempts, including via apparent mass campaigns that we also wrote about recently (here and here). ESET has research also uncovered a bunch of Android apps in Google Play that were designed to steal Instagram credentials.
The platform’s new account-retrieval method is intended to do away with what has often been a laborious process that could involve long waiting times and back-and-forths with its customer support. The site could previously also ask you to supply a selfie in which you would hold up a sheet of paper with an Instagram-supplied code handwritten on it in order to prove you’re the legitimate account holder.
And yet, this hasn’t always helped victims get their accounts back. At any rate, this should be a thing of the past according to the new recovery process first detailed by Motherboard, which cited an emailed statement from the photo-sharing platform.
The ‘new order’
Under the new rules, if you repeatedly input an incorrect password – such as because y ..
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