An NHS health board has found itself in the awkward position of apologising to 37 patients, after accidentally disclosing their identities.
An email sent by NHS Highland invited people with HIV to a support group run by Raigmore Hospital’s sexual health clinic in Inverness, Scotland. But rather than blind carbon copying (Bcc’ing) the sensitive email’s recipients, all addresses were included in the email’s Cc: field.
Ironically the email invitation promised to “respect anonymity” and to “never identify members present” at the meeting.
One exposed patient described to Scottish TV how he felt when he realised what had happened:
“I know it stems from a genuine mistake but anonymity and confidentiality are so important. I scrolled the list and saw names clearly in some of those addresses, mine included.”
“You feel physically sick, people you know, people you might have been with over the years and it sets off all those dark thoughts you had just after diagnosis.”
A spokesperson for the health board apologised to the email’s recipients:
“NHS Highland deeply regrets that this breach of confidentiality has happened and we have contacted patients individually to apologise. As per normal procedure, a formal internal review is being conducted to understand how this has happened and to consider any steps to avoid this happening in future.”
Nathan Sparling, chief executive of charity HIV Scotland, told BBC News welcomed NHS Highland’s investigation, but said that the breach was “unacceptable”:
“Confidentiality is of paramount importance when it comes to people living with HIV, and the decision to disclose their status should be theirs and theirs alone.”
Sadly this isn’t the first time that HIV patients have suffered at the hands of a c ..
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