TORONTO - Rogers Communications Inc. says it started restoring mobile and internet service late Friday after a widespread network outage left many customers without mobile and internet service and caused trouble for 911 services, debit transactions and even Service Canada’s beleaguered passport offices.
The Toronto-based telecommunications company offered no timeline for when service may be restored to all customers, but said its technical teams were “working hard to get everyone back online as quickly as possible.”
“We know going a full day without connectivity has real impacts on our customers, and all Canadians,” Tony Staffieri, chief executive and president of Rogers, said in an open letter.
“On behalf of all of us here at Rogers, Rogers for Business, Fido, Chatr and Cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.”
Staffieri gave no explanation for the outage, its expected length or how many customers were affected, but said Rogers is committed to understanding the cause and would make changes to “meet and exceed” expectations in the future.
He added that Rogers would proactively credit all customers, with more information to be made available soon.
“I take full responsibility for ensuring we at Rogers earn back your full trust and are once again there to connect you to what matters.”
The outage began early Friday morning and stretched into the evening, pushing businesses and organizations to notify customers that their operations were being impacted by Rogers and that delays and service interruptions should be expected.
Many retailers and businesses also had trouble when trying to accept ..
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