Long before the coronavirus pandemic, the tech industry yearned to prove its indispensability to the world. Its executives liked to describe their companies as “utilities.” They came by their self-aggrandizement honestly: The founding fathers of Big Tech really did view their creations as essential, and essentially good.
In recent years, however, our infatuation with these creations has begun to curdle. Many Americans have come to view them as wellsprings of disinformation, outrage, and manipulation—and have noticed that the most profitable companies in human history haven’t always lived by the idealism of their slogans.
Now an opportunity for the tech companies to affirm their old sense of purpose has arisen. In the midst of the pandemic, Google Meet has become a delivery mechanism for school. AmazonFresh has made it possible to shop for groceries without braving the supermarket.
The government has flailed in its response to the pandemic, and Big Tech has presented itself as a beneficent friend, willing to lend a competent hand. As Microsoft’s chief executive, Satya Nadella, wrote in April, “The challenges we face demand an unprecedented alliance between business and government.”
Also in April, Google and Apple announced that they would suspend their rivalry to work with nations of the world to create a new alert system. They would reconfigure their mobile operating systems, incompatible by design, to notify users if they have stepped within the radius of a device held by a COVID‑19 patient.
The companies have failed to impress some public-health officials with their initial efforts, but their hastily designed program will likely improve with subsequent iterations. It could evolve to function like the official papers that Europeans are always fumbling to present to the authorities in grainy war movies. By documenting your ..
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