What is an AI agent and could they replace federal employees?
AI agents are trained to perform tasks and can act as virtual personal assistants.
For example, Paul Tatum, executive vice president for Global Public Sector at Salesforce, said at the customer service technology contractor’s Washington, D.C., conference on March 19 that he created a draft agent that could advise on implementing the U.S. International Trade Commission’s harmonized tariff schedule — a dense, frequently updated document that specifies tariff rates for imports.
“Here comes my import package of avocados. [I ask the agent] ‘Hey, help me out. I haven’t read last month’s harmonized trade document. I don’t know what’s going on. Should I approve this?’” he said. “When you can start to bring frictionless trade [and] speed the process of inspections, of reviews, of approvals, of compliance, against the recent policies that may have changed, you can start to really change the economic velocity of countries.”
Tatum predicted during a press roundtable at the conference that human government workers will serve alongside digital ones.
“Fundamentally, we do not anticipate or envision that digital labor replaces human labor. We do think there will be a blended workforce,” he said. “I’ve run into a lot of [government customers] that say ‘I don’t have the budget to get more help, to hire more people, to train them, to keep them, etc.’ S ..
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